New Features for Board Members

Condominium and co-op board members are elected because each one of them cares about their community, and because they possess the skills and experience to improve the lives of their neighbors. They are generally willing to share their time and effort to this end, without expecting anything in return.

With these special individuals in mind, we've added several features to Resident Pilot to help boards perform their duties more efficiently, and to facilitate their interactions with other residents and building staff.

Document Library Management

Board members can now add and edit files in the both the public and private document libraries, manage library categories, and select which documents are highlighted on residents' home pages. 

This means that a board can now quickly and easily send updates to residents or tenants, securely store files for their own use, and keep everyone informed with the latest and most pertinent information, all without needing to involve building management.


Resident Pilot has always provided staff with a platform for distributing information to all the members of their community. Its internal messaging system can be customized by property, account type and individual, and email alerts can be sent to recipients based on their own preferences.

Now, board members can be given special permission to send messages using this system, even if building managers would prefer other residents to only receive messages. 

Board Member Search

Based on the popular "My Neighbors" module, the "Board Members" search tool lets residents easily see who represents them on the board. Board members names will be automatically shared with the community, and they are encouraged to share additional information, so residents can feel more connected with their representatives.

Suggestion Box

In addition to building staff and the Apartment Pilot team, Resident Pilot's suggestion box feature now enables residents to send ideas about how to improve their community directly to the board. Board members can view and manage these suggestions in the application, and can act on them at their own discretion, and on their own schedule.

Security and Customizability

As always, we are dedicated to providing secure tools which are tailored exactly to fit the needs of each building and individual. So, just like managers can grant staff members with varying levels of access to Resident Pilot's features, they can also choose exactly the right tools for their board.

Suggestions for Hardware and Accessories

With such a wide variety of mobile devices available today, and the platform independence of the Resident Pilot system, you can choose exactly the right tools. Small, powerful, wireless devices can meet the requirements of your building and your team, and provide a seamless experience for your residents.

Now, with the addition of touch screen signature capture, you can take advantage of Resident Pilot’s time-saving features, not only on a Windows desktop computer, but on almost any device with a web browser!

While Topaz signature pads will continue to work with our system, we would like to provide some recommendations for devices and accessories which can help you and your team be even more efficient and productive. Commodity hardware is less expensive, easier to replace, and requires less training than many proprietary systems, and we would like to provide some helpful suggestions should you decide to update your equipment.


  • Apple iPad Air 2
    Apple tablets are consistently among the highest rated, and have the most available accessories.

  • Apple iPad Mini 3
    Has similar features of its larger sibling, but is easier to handle.

  • Microsoft Surface Pro 3
    Uses the familiar Windows operating system, and has a standard USB port for peripherals like barcode scanners.

  • Samsung Galaxy Tab S
    Android systems are growing very quickly in popularity due to their power and customizability.

Point-of-Sale Tablet Stands

Just like many restaurants and retail stores, your front desk or concierge can quickly provide services to residents, and rotate the device to accept signatures. Here are a few potential options.

Tablet Cases

Protect your wireless device from drops, spills and more with a durable case:

Tablet Hand-Grips

Free up a hand and make processing packages and other tasks easier with a grip made especially for your device:

Bluetooth Keyboards

If you’ll miss having a physical keyboard, and want to keep typing as fast as you’re used to, consider one of these easy-to-install accessories:

USB Barcode Scanners

If your device has a USB port, like a Surface or most desktop computers, you can plug one of these in directly, and fill tracking number form fields quickly and easily.

Bluetooth Barcode Scanners

These scanners connect wirelessly to your mobile device, and make working in a package room or making deliveries quicker and easier than ever.

For instructions on how to setup Socket Mobile devices, please view our quick-guide »


If you or your residents might be more comfortable making selections and signatures with a pen, these inexpensive accessories would be perfect for your front desk.


Please contact us if you have questions!


*These recommendations are provided without any guarantee. Any defects or other liabilities are the sole responsibility of the sellers and manufacturers. Apartment Pilot is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to

Resident Pilot Is Now More Flexible Than Ever

You talked, and we listened!

With the holiday season fast approaching, we know how important it is to streamline deliveries and other front-desk processes. You can now take advantage of our newest feature, touch screen signature capture. Your residents can sign for deliveries and keys directly on any device with a touch screen, including tablets, phones and desktop computers.


While Topaz signature pads will still work with our system, they will no longer be required to capture signatures. That means no wires, and no cumbersome and expensive handhelds. Just click "Sign" and pass the device to the resident. When they sign for a package or key, you'll see it live on the screen in front of you, and can view it immediately on the confirmation page.

Visit on any device now, log in and try out our new feature. We are excited to share this new feature with you, and will be eagerly waiting for your comments!

At Apartment Pilot our staff is proud to offer you ease of use and peace of mind now and in the future.

Vancouver software firm lands Trump deal

Getting The Donald to buy their building management software was a big step for a Vancouver firm named Apartment Pilot.

Bruce Constantineau, Vancouver Sun

Vancouver software developer Apartment Pilot has been told "You're hired!" by billionaire Donald Trump's real estate organization in New York.

Company vice-president A.J. Papp said Tuesday the Trump Corp. has purchased the company's software to help manage 13 apartment buildings containing more than 3,000 upscale apartments in Manhattan."We're a small Vancouver company dealing with a mountain of a company in New York, and I tell you what -- it's very exciting," Papp said in an interview.

He said Apartment Pilot officials have not yet met The Donald himself, but are still hoping."I tried very hard, but it's still not out of the realm of possibilities," Papp said.The company's Web-based software -- called Resident Pilot -- allows building residents and managers to communicate over the Internet. Users can track packages and deliveries, submit repair requests and permission-to-enter forms, access management newsletters, receive building alerts, submit suggestions and even search a directory of neighbourhood stores.



-Tom Pienkos, Vice President of Operations, Trump Corporation



Papp said the contract with Trump isn't huge, but it represents a significant first step in dealing with an organization that owns and manages thousands of apartments throughout North America."We're hoping to expand this to all their buildings in North America, but it's not the money portion of the deal that was interesting -- it's the reference point it gives us," he said. "I can't think of another organization we could deal with that could get us this kind of attention. It's that kind of name." Apartment Pilot president Joe Gold, a Vancouver entrepreneur who lives in New York for part of the year, first approached a Trump building manager about the software before company executives saw it and decided to purchase it. "To have the Trump organization use that product speaks volumes for us," he said. "You equate Trump with quality, and that's what our software is."Trump Corp. vice-president Tom Pienkos said company officials are pleased with the software's performance since it was introduced in a new Trump building on the west side of Manhattan."Since then, the software seems to meet and in many cases exceed our expectations," he stated in an e-mail response to questions.Apartment Pilot opened for business in Vancouver in September 2002 and currently employs six people, including Gold, Papp, research and development vice-president Brad Archibald and account manager Wanda Roberts.